SMS for Business: Trends and Statistics

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(Last Updated On: August 6, 2017)

Let’s face it, smartphones today are more than just tools for calling and texting. They have a plethora of features, bells, and whistles—from full HD cameras to high-powered processors—that transform them to multi tools that can do almost anything the user wants them to do.

Despite these evolutions in mobile computing, every smartphone still needs to have one core functionality: the ability to send and receive SMS texts. Unlike many popular messaging apps today like WhatsApp and Hangouts, SMS doesn’t need an internet connection, which is why 4 out of 5 people still use SMS for important business communications.

Statistics like these prove that SMS isn’t going anywhere in the following years. This infographic provides other figures on SMS technology and compares it to modern technologies like email and social media. It also lists common trends on how companies are using SMS to power their businesses and provide quality service that leads to growth.

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