Over the years, technology has played a central role in many businesses. What used to be mass media marketing was gradually being replaced by digital platforms that make the process easier and more effective for marketers. And what used to be waiting for hours on the phone trying to reach customer support is now replaced by helpful tweets from the support team that solve the issue within minutes.
The digital age has definitely made it easier for businesses to grow – but many are still doubtful of the benefits of integrating technology to their process. For instance, many companies use cheap off-the-shelf solutions for their service desk just to save money.
This isn’t bad by itself, but it becomes a problem when your service desk suffers because of it. And when your service desk goes down, your customer satisfaction goes down, which could lead to hundreds of thousands of lost customers. If you want to consider which technologies to use in your service desk, then check out the infographic below.
Infographic Source: http://transcosmos.co.uk/blog/technologies-fix-service-desk-system/