We have finished processing the results of a 3-week long study of Forex brokers’ customer support services. We have assessed as many as 241 brokers. It was not a very scientific study – just an attempt to see how companies react to the following three questions and how quickly they can give meaningful answers:
1. Can I lose more than I have in my trading account? Do you provide negative balance protection?
2. In a case of bankruptcy of the company, is my capital protected and how?
3. Does the company benefit from my loss making trades?
The results show that the majority of brokers offer quite a good support service and do not lie about such things. Not all brokers are able to provide support via online chat (even when advertised) and not all respond to customer requests sent via the query form.