There is a common misconception to measure almost everything within a service desk. There is no one-size-fits-all approach for every business. This infographic will explore what organizations are actually reporting on and how often, how they produce reports, and what they do with this data. This will enable us to understand whether the organizations could be reporting more efficiently and focus on how to gain the most value from metrics.
Infographic Source: https://freshservice.com/measuring-making-most-of-metrics-infographic-blog/