Back in the day, businesses can sell only to people who are physically near them. But now, thanks to the Internet and social media, the e-commerce industry has grown, making it possible for anyone to sell from anywhere around the world just by setting up an online shop and putting up their products and services.
That said, this convenience comes with a cost. While it’s easier to reach more people, it’s also harder to maintain consistent and quality service to customers.
And that’s why more and more businesses are outsourcing some tasks like tech support, customer service, bookkeeping, etc. so they can save time and focus on the core of their businesses. Check out the infographic below to learn more about trends in technical support outsourcing and how it can help your business.
Infographic Source: https://intelligentbee.com/2018/11/01/future-of-technical-support-outsourcing/