A Simple Guide to Understanding Tech Support Jargon

Technology advances at a rapid pace, and with it, the technical jargon that people use are also growing by the second. This may not be an issue to nerds and weird people who like learning new words, but for many tech support agents who talk to people who often have zero technical background, this can be a nightmare.

To help you tackle this daunting task, IntelligentBee, a custom software development company, has put together a cheatsheet of the 40 most used terms in the tech support realm so you can explain in a span of a single breath what a DDOS attack means to the customer without sounding like you’re speaking another language.

Infographic Source: https://intelligentbee.com/2018/11/29/guide-to-understanding-tech-support-jargon/